Troubleshooting & FAQ Summary

Q: Can I delete a Workload once it's been "Run"?

A: Yes, but it will remove all associated "Holes" in the Action Center. It's better to edit the workload if only times have changed.

Q: What happens if I approve a vacation for a person already on overtime?

A: The system will cancel the overtime and create a Red Hole in the Action Center, alerting you that the spot is now vacant.

Q: How do I change the language for my whole team?

A: Language settings are User-Specific. Each person must click their Avatar and select their preferred language (English, Spanish, or French).

Q: Does the "Dark Theme" save battery?

A: On mobile devices with OLED screens, yes! It also reduces eye strain for supervisors working night shifts.

Q: Do I need to download an app from the Apple App Store or Google Play? 

A: No. Blue Roster is a web application accessible via any mobile or desktop browser.

Q: Can I use my personal email to log in? 

A: No. You must use your official company email address associated with your Blue Roster account.

[Note: If your personal email is the email your company uses to communicate with you, then your personal email might be the email you will use to login. Ask your Blue Roster administrator if you are not sure.]

Q: What if I forget my password later on?

A: You can use the "Forgot my password" link at any time to receive a reset link via email.

Q: Does Blue Roster work on iPhones and Androids?

A: Yes. It is compatible with all modern smartphones including iPhone, Android, and Google phones.

Q: How do I see my schedule for tomorrow? 

A: The app defaults to the current date. (Note: Refer to the navigation menu to toggle dates, as per system availability).

Common Troubleshooting Scenarios

A "Cheat Sheet" for quick resolution of common issues.

Issue	Potential Cause	Solution
User can't log in	Incorrect URL or Email	Ensure they are at [company]sched.blroster.com (not the admin link) and using their company email.
No "Forgot Password" email	Spam Filter	Check the Spam/Junk folder. If it's still missing, verify the email is spelled correctly in the User Catalog.
"Red Hole" won't fill	Skill Mismatch	The system won't show the employee in the list if they lack the Skills required for that Job. Check the Skill Catalog.
Menu is missing	Sidebar Collapsed	Click the Hamburger Menu (top left) or the Carrot/Arrow (bottom left) to expand.